Questions, comments or need more information?

Is your question not on one of our information pages or is something not entirely clear? Send an email to  service@cvhxkf.com . Please provide your name, contact phone number and the city you live in. Please share photos of the products if you ask for after-sales service.

Customer Service - Opening Hours:

Monday to Friday from 9:00 AM to 5:00 PM

Saturday 10:00 AM to 6:00 PM

Sunday closed.

Frequent questions:

Q: How long will it take to receive my package?

A: Please note that we need 3-7 days on average to complete your order before shipping. You can rest assured that we are doing everything we can to get your order to you as quickly as possible. Once your order has been shipped, depending on your country or region, the estimated delivery time is between 14 and 30 days. Please take into account holidays that may affect delivery times.

Q: What is the company's return policy?

A: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from receipt of your item to process your return or exchange. 

Q: How can I contact you regarding my order?

A: You can contact us by email  at service@cvhxkf.com  or by using the form on this page.

Customer Service - Hours of Operation:
Monday to Friday from 9:00 AM to 5:00 PM
Saturday 10:00 AM to 6:00 PM
Sunday closed.
Email: s ervice@cvhxkf.com (We will reply to the email within 48 hours. Please be patient and wait)